1. The form is a request, not a reservation
Sending airports, dates, cabin and contact details asks us to search for options. It does not create a PNR you can check in with, does not hold a seat in a live GDS session in your browser, and does not freeze a web fare. Airline inventory moves independently of this website.
2. Quotes are snapshots of airline fares
A written quote is our reading of a fare (base fare, carrier-imposed surcharges, government taxes, and any disclosed service fee) at a point in time. ATPCO/airline filings change. Fuel surcharges and taxes can move before ticketing. If we cannot honour a snapshot, we will say so and send what the airline or consolidator will still sell. You may decline.
Sample prices on marketing cards are starting illustrations in USD. They are not a guaranteed offer until confirmed in writing for your dates and names.
3. When a contract with the airline exists
An air-transportation contract exists only when all of the following have happened: (a) you accept a specified itinerary, cabin, and passenger names in writing; (b) payment is completed using the method named in that quote; and (c) the validating carrier (or its authorised agent) issues an e-ticket/PNR. Until then, either party may stop. Travelobuds is not the carrier.
4. The airline’s conditions of carriage control the ticket
After issue, the flight is governed by:
- the validating airline’s conditions of carriage;
- the fare rules for the booking class (refundability, changes, minimum stay, advance-purchase, Saturday-night stay, and similar categories);
- the operating carrier’s rules if the flight is a codeshare;
- the Montreal Convention or Warsaw Convention on applicable international itineraries;
- mandatory passenger-protection rules that apply to that routing (including U.S. DOT rules on many tickets sold in the United States, and EU261/UK261 on qualifying EU/UK flights).
Schedule changes, cancellations, tarmac delay, denied boarding, and baggage allowances follow those airline and statutory rules — not a button on travelobuds.com. If we issued the ticket we will help with the airline file. We cannot compel a carrier to fly or to pay compensation.
5. Names, documents, and check-in
Passenger names must match the travel document the airline requires (typically the machine-readable passport name). Tickets are issued on the spelling you supply. Most carriers will not accept a nickname, a missing middle name where the passport has one, or a post-issue “legal name change” without a new ticket. TSA and similar secure-flight programmes compare the ticket name to government ID.
Passport validity, visas, ESTAs, and health documents are your responsibility. Many countries require a passport valid six months beyond travel. We do not run a full border check unless we agree in writing.
6. Codeshares and interline
A marketing flight number (for example a British Airways code on American metal) does not change who operates the aircraft. Baggage, irregular operations, and cabin product follow the operating carrier’s practice unless the fare rules say otherwise. We will identify the operating carrier on the quote when it is known.
7. Special and restricted fares
Student, youth, senior, resident, seaman, military, group, and inclusive-tour fares need the proof the airline files in the fare rule. If proof is missing at ticketing or at the gate, the airline may cancel or reprice. Basic economy and many promotional classes are typically non-refundable, with no changes and a limited bag. See also refunds & changes.
8. Payment
We will not collect card PAN data in the website form or chat widget. Pay only using the merchant and method named in the written quote. Chargebacks on a ticket already issued to the names you provided are handled under the card merchant’s rules and the airline’s refund box. Gift-card, crypto-ATM, or off-quote personal-transfer requests are not our process — treat them as fraud.
9. Errors
Obvious publishing or agency errors (a long-haul business seat at an impossible amount) may be withdrawn before or, where airline policy allows, after issue. Airlines routinely ADM (agency debit memo) error fares. We will not secretly ticket a known error “because a webpage showed it.” This website does not display live GDS inventory.
10. Direct airline purchases
If we advise you to buy on the airline’s own site, that purchase is solely between you and the airline. Their website terms and their contract of carriage apply. Travelobuds is not a party to that ticket.