What we quote as business
Long-haul business (lie-flat or a true business suite on the operating aircraft) and, when the routing is short-haul, the airline’s domestic business or first cabin. Equipment is not a contract until it is on the ticket. If a particular product (Qsuite, Polaris, a mini-suite) is the reason you are flying, put that in the first reply — we treat it as a preference, not a guarantee, until the airline assigns the metal.
What the airline fare usually includes
- A seat in the business (or marketed first) cabin on that flight.
- Checked baggage at the allowance filed for that booking class and frequent-flyer status — not the Instagram cabin tour.
- Lounge access when the fare family and the operating carrier grant it. Some “business saver” filings do not.
- Changes and refunds only if that booking class allows them. Flexible business still has a fare-difference rule. See refunds & changes.
When a cheaper cabin is honest
A heavily restricted business fare can cost more than a changeable premium economy with a better inbound. We will send both when the gap is real. We will not relabel premium economy as business to win the lead.
Named products are preferences until they are on the ticket
Qsuite, Polaris, Club World, a Cathay business seat map — say the name in the first reply. Equipment moves. We treat the name as a preference, not a contract, until the airline assigns the metal. Mixed cabins (one passenger in business, others in economy) are a normal request; put the split in writing.
Airport still matters: destination notes. Carrier still matters: airline briefings. Sample homepage amounts are illustrations, not live business inventory. After issue, the carrier’s contract of carriage governs changes — airline disclaimer.