1. Agreement
By visiting travelobuds.com, submitting a quote request, calling +1 (888) 764-9585, or emailing support@travelobuds.com, you agree to these Terms & Conditions and to our other policies linked from this site (including privacy and cookies). If you do not agree, do not use the website or our desk services.
Where you arrange travel for someone else, you confirm that you are authorised to do so and that you have explained these terms to that traveller.
Funds you remit for a booking we are ticketing on your behalf are applied toward the airline or authorised travel supplier and our disclosed service fees. We do not treat customer payments as unrestricted operating cash; amounts held pending ticketing are handled only in line with the written quote and applicable supplier rules. Once a ticket is issued and travel has begun under airline rules, refundability follows the carrier’s fare rule, not this paragraph alone.
2. Who we are — definitions
“We”, “us”, “our” means Travelobuds, operating travelobuds.com from 999 Lawrence Street, Suite 6, Brentwood, NY 11717, USA.
“You”, “customer”, “traveller”, “passenger” means the person using the website or purchasing or receiving travel services arranged through us.
“Website” means travelobuds.com and related pages, emails, PDFs, and other materials we publish or send in connection with the desk.
“Trip”, “travel arrangements”, “booking” mean the itinerary (flights and any other travel products) described in a written quote or confirmation.
“Departure” means the scheduled start date of the first flight sector on your ticketed itinerary.
We are an independent travel consultancy. We are not an airline, not a global distribution system (GDS), and not the official website of any carrier named on this site. See the airline disclaimer.
3. Scope of services
We primarily assist customers arranging air travel to, from, and within the United States and Canada, and on international routings commonly booked from North America. Sample fares on marketing pages are illustrations in USD; they are not live inventory. A binding price exists only in a written quote for your named passengers and dates, and only after ticketing under the rules below.
The website collects quote requests (airports, dates, cabin, passengers, postal code, phone, email). It does not display guaranteed live airline prices or complete checkout on the page itself. Ticketing mechanics are described in the quote & booking conditions.
4. Consent and eligibility
Use of the website and purchase of services through our desk constitutes your consent to these terms. You must be at least 18 years old to contract with us. If you use the site on behalf of a minor or another adult, you accept responsibility for their compliance with airline rules and entry requirements.
5. Acceptable use
You may use travelobuds.com only for lawful personal or business travel planning. You must not:
- book or attempt to book for fraudulent, unlawful, or misleading purposes;
- disrupt the site, scrape content to clone our pages, or overload our forms or mail servers;
- use the site for unsolicited commercial solicitation or spam;
- ignore or attempt to circumvent these terms or our general disclaimer;
- submit false passenger names, contact details, or payment information.
We may refuse service, cancel a pending quote, or report abuse to carriers or law enforcement where appropriate.
6. Pricing, taxes, and fare changes
Prices shown on the website (including “from” amounts on destination or cabin pages) may change at any time without notice. Airline filings, fuel surcharges, and government taxes change independently of this site. A fare is guaranteed only after (a) you accept a specified written quote, (b) payment is completed as instructed, and (c) the validating carrier or its agent issues an e-ticket for the names and itinerary quoted.
Quoted prices typically include government taxes and carrier-imposed surcharges as we understand them at quote time. If a supplier increases the fare before ticketing, we will tell you before we ticket. You may accept the new price or decline; we will not ticket at a higher fare without your approval except where an obvious error is withdrawn under section 16.
After ticketing: if the airline increases a fare, that increase does not apply retroactively to your issued ticket. Voluntary changes and cancellations are governed by the fare rule on the ticket and by our refunds & changes policy.
7. Cancellations, changes, and non-refundable tickets
Airline tickets are often non-refundable and non-changeable, especially basic economy and promotional fares. Whether your ticket can be voided, refunded, or changed depends on the validating carrier’s fare rules, not on a button on travelobuds.com.
When you ask us to cancel or change a ticket we issued, we will assist with the airline file. Travelobuds agency service fees (in addition to any airline penalties) apply when disclosed on your quote or invoice. Unless your written quote states otherwise, typical desk fees for assistance after ticketing are:
- Cancellation assistance — USD 75.00 per passenger per ticket (plus airline cancel or refund penalties).
- Change assistance — domestic U.S. flights — USD 35.00 per passenger per transaction (plus fare difference and airline change fees).
- Change assistance — U.S.–Canada trans-border — USD 50.00 per passenger per transaction (plus fare difference and airline change fees).
- Change assistance — other international — USD 75.00 per passenger per transaction (plus fare difference and airline change fees).
Basic economy, saver, and many promotional fares may not be cancelable or changeable at all. Same-day void rights, where available, follow the airline’s sales-day rules. U.S. DOT 24-hour refund/hold rules may apply to qualifying purchases — we describe that in the refunds & changes page.
Hotels, cruises, insurance, and other third-party products have their own supplier terms. We are not responsible for their pricing errors or policy changes once you have accepted their product.
8. Names and personal details
Passenger names must match the government-issued travel document the airline requires (usually the machine-readable passport name). You are responsible for spelling and for verifying names before we ticket.
Most airlines do not allow an arbitrary name change on an existing ticket. A legal name change or different passenger usually requires a new booking at current fares; the original ticket may be forfeited under non-refundable rules. Minor spelling corrections may be possible for a fee within airline limits — ask before departure.
Misuse of a ticket (wrong passenger, hidden-city itineraries, or use out of coupon sequence) can void the ticket and cancel the itinerary under airline conditions of carriage.
9. Currency
Quotes and charges from Travelobuds are stated in United States dollars (USD) unless we expressly agree otherwise in writing. Your bank or card issuer may convert charges and add fees if you pay from outside the United States or with a non-U.S. card product.
10. Payments, card verification, and international transaction fees
We accept payment methods named on your written quote (commonly major credit and debit cards). We do not collect full card numbers through the public website form or chat widget; pay only using the merchant and instructions on the quote.
If your card is declined or fails verification, we will not issue a ticket. We will try to contact you within a reasonable time (often within 72 hours) so you can provide another payment method. Fares may change while payment is unresolved.
International transaction fees: your bank or card company may charge a foreign or international transaction fee, especially if you are outside the U.S. while paying a U.S. merchant, or if the underlying airline settlement routes through non-U.S. suppliers. The amount on your card statement in local currency may differ from the USD total on our invoice. Travel bookings often involve settlement with international airlines or consolidators. Contact your bank for exchange rates and fees.
After successful payment and ticketing, you should receive email with booking reference and e-ticket details. Until an e-ticket is issued, the booking may be incomplete and the fare may still change.
11. Booking confirmation and airline check-in
Email confirmation with a record locator or ticket number means the airline (or its agent) has accepted the reservation under its rules. Review names, dates, airports, and cabin immediately. Report errors to support@travelobuds.com or +1 (888) 764-9585 at once.
Special requests (meals, assistance, child seating) are requests only; the operating carrier decides what it can provide. You should confirm your flight with the airline according to its requirements — commonly at least 24 hours before domestic U.S. departure and 72 hours before international departure.
12. Schedule changes and cancellations by airlines
Airlines and other suppliers may change times, aircraft, routing, or cancel flights for operational or commercial reasons. We are not the operator and cannot guarantee schedules. If we issued your ticket, we will help you understand involuntary reroute, refund, or credit options under the carrier’s contract of carriage and applicable law (including U.S. DOT rules on many U.S.-sold tickets and EU261/UK261 on qualifying European flights).
Minor schedule changes may not require a new ticket; significant changes may entitle you to a refund or rebooking per airline policy. We do not control how quickly a carrier rebooks you across partner airlines.
13. Administrative and convenience fees
In addition to airline fares and taxes, Travelobuds may charge service, administrative, or convenience fees disclosed on your quote. Fees are generally per passenger and non-transferable unless we state otherwise. Typical ranges (your quote controls if different):
- Standard economy and premium-economy ticketing assistance — from USD 30.00 per passenger on complex or multi-airline itineraries.
- Vacation packages or bundled land arrangements — from USD 50.00 per passenger.
- Business or first-class itineraries — from USD 100.00 per passenger.
- Multi-city or round-the-world routings — up to USD 100.00 per passenger.
- Bookings completed by phone with a specialist (contact center) — USD 10.00 to USD 200.00 per passenger depending on complexity.
Post-ticketing refund assistance: if the airline approves a refund, we may charge a post-ticketing service fee as stated on your quote; our initial booking fee is generally not refunded once ticketing work is complete. See refunds & changes.
14. Changes requested within 72 hours of departure
Voluntary changes close to departure are subject to airline cut-offs and availability. Contact us as early as possible. Airlines may refuse changes inside their minimum notice window even if we are available to assist.
15. Travel documents, visas, and entry
You are responsible for passports, visas, ESTA, transit permissions, health documents, and onward-ticket requirements. A paid ticket does not guarantee entry to any country. We do not provide legal or immigration advice; verify requirements with the embassy, consulate, or official government sites of every country you enter or transit.
Information our staff share about entry rules is general guidance only and must be confirmed with competent authorities before you travel.
16. Canada — electronic travel authorization (eTA)
Many travellers flying to or transiting Canada need an approved electronic travel authorization (eTA) or other visa product before boarding. Apply through the Government of Canada’s official channels. We do not issue eTAs.
17. Infants and children
Infant fares usually apply to children under two years of age on the date of travel, with proof of age often required at check-in. After the airline’s infant age limit (commonly 24 months), a separate seat and child fare apply. An infant must travel with an adult at least 18 years old unless airline unaccompanied-minor rules apply.
18. Errors and obvious mispricing
We may withdraw quotes affected by obvious error (including display or calculation mistakes) before or, where airline policy allows, after issue. Airlines may debit agencies for error fares. This website does not show live GDS inventory; see quote & booking conditions.
19. Intellectual property and content
Travelobuds branding, layout, and original copy are ours. Airline trademarks belong to their owners. You may not copy our site to operate a competing lead-generation property.
20. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential loss from use of the website or from travel disruption once the airline is the carrier of record. We do not exclude liability where prohibited (including fraud or personal injury caused by our negligence where exclusion is not allowed).
Flight delay, cancellation, baggage, and denied boarding are primarily matters between you and the operating carrier under the Montreal Convention, Warsaw Convention, contract of carriage, and mandatory passenger-rights laws.
21. Severability, headings, and waiver
If any provision of these terms is held invalid or unenforceable, the remaining provisions stay in effect. Section headings are for convenience only. Our failure to enforce a term once does not waive our right to enforce it later.
22. Governing law and disputes
These terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law principles, except where mandatory consumer law in your residence cannot be waived. Disputes about the website or our agency services (not about carriage itself) may be brought in courts located in Suffolk County, New York, unless applicable law requires another forum.
Disputes about a flown or ticketed flight follow the validating airline’s conditions of carriage and the conventions and statutes that apply to that carriage. English is the controlling language of these terms if a translation is offered.
23. Contact
Travelobuds, 999 Lawrence Street, Suite 6, Brentwood, NY 11717, USA
Email: support@travelobuds.com
Phone: +1 (888) 764-9585