FAQ

No. The quote form never collects card numbers. Payment details are sent only after you accept a specific fare in writing.

Often not. Airline and consolidator fares can change several times a day. The quote will say how long we can reasonably hold the snapshot. “Hold” does not mean a confirmed seat until ticketed.

If a service fee applies, it is itemised in the written quote before you pay. We do not hide it inside a “from” price on the homepage because the homepage does not show prices.

Yes, if the carrier sells that product on the route. Put it in the first email reply after you receive the acknowledgement, or tell the specialist on the call. Do not assume a web fare includes a bassinet or a sports-equipment waiver.

Some fares are cheaper or only available direct. We would rather tell you that than invent a markup. That is also when an airline login, miles upgrade, or disruption rebooking has to happen with the carrier.

Not in the web form. Passport details are requested later, only if needed for ticketing, and should be sent through the channel the specialist names. See the privacy policy.

Say so in the first reply to our acknowledgement. A ±3 day window is often enough to change the fare family on long-haul.

Yes. Use the passenger count that will travel. The contact email and phone should belong to the person who can accept the fare and pay.