We designed the quote form to collect only what a specialist needs to price a route: airports, dates, passenger count, cabin, postal code, phone and email. We do not collect payment card numbers on this website.
Who is responsible
Controller: Travelobuds. Contact: support@travelobuds.com. Operating online internationally. Registered office details available on request at support@travelobuds.com.
Data we collect
- Quote data: departure and arrival airports, dates, trip type, passenger count, cabin preference, postal/ZIP code, phone, email, and any later details you send by email (names, frequent-flyer numbers, special-service requests).
- Chat messages: name (optional), email, and the message you type in the desk chat widget, plus the time and IP used for spam control.
- Technical data: IP address, approximate time of submission, browser user-agent if our host logs it, and a cookie that remembers you accepted this notice.
- Correspondence: emails and call notes about your request.
We do not require an account. We do not scrape your contacts. We do not use the form to run credit checks.
Why we use it
- To send fare options and talk to you about the itinerary (contract / steps toward a contract).
- To prevent spam and obvious abuse of the form (legitimate interests).
- To meet bookkeeping and dispute needs if you later ticket through us (legal obligation where it applies).
- Where you ticked the consent box, to process the request under that consent until a contract is formed.
How long we keep it
Unquoted or abandoned requests are typically deleted or anonymised within 24 months unless a longer period is required for a complaint, chargeback, or law. Ticketed bookings follow the retention needed for the ticket record and accounting — often up to seven years where tax rules require it. Server logs held by Hostinger follow that host’s own cycle.
Who we share it with
- Email hosting and the Hostinger account that receives
mail()messages. - Airlines, GDS/consolidators, or other licensed suppliers — only the data needed to price or ticket an itinerary you asked us to pursue.
- Regulators, insurers, or courts if required by law.
We do not sell personal data. We do not send your route to random “partner” call centres. If that model ever changes, this policy will change first.
International transfers
Travelobuds operates online internationally. Your data may be processed in the country where our hosting, mail, or specialists sit. Where GDPR or UK GDPR applies, we rely on an adequacy decision or standard contractual clauses with the relevant processor, or on the fact that the transfer is necessary to quote an international itinerary you requested.
Your rights
Subject to local law, you may ask for access, correction, deletion, restriction, objection, or portability, and you may withdraw consent for future processing. Use support@travelobuds.com. You may also complain to your local data protection authority (for example the ICO in the UK, or the authority in your EU member state).
Children
The quote form is meant for adults arranging travel. Passenger counts may include children, but the contact adult should submit the form.
Security
Leads and chat messages are emailed to our domain mailbox and appended to a server file that is blocked from public web access. No method of transmission is perfectly secure. Do not put passport numbers or card data in the website form or chat widget.
Changes
Material changes will carry a new “last updated” date on this page.